This Privacy Policy consists of the Personal Data Protection Policy (SECTION 1) and the Cookies Policy (SECTION 2).
SECTION 1: PERSONAL DATA PROTECTION POLICY.
ARTICLE 1: PREAMBLE
1.1 The purpose of this personal data protection policy (hereinafter referred to as the "Policy") is to provide information concerning the manner in which CHATEAU DU ROUET may collect and process personal data (hereinafter referred to as "Data") from users (hereinafter referred to as "Users") on the www.chateau-du-rouet.com website (hereinafter referred to as the "Site"). This Policy also specifies the rights held by Users over their Data.
1.2 CHATEAU DU ROUET, undertakes to ensure that the collection and processing of Data complies with the General Data Protection Regulation 2016/679 dated April 27, 2016 and the French Data Protection Act of January 6, 1978.
1.3 CHATEAU DU ROUET undertakes to ensure that any processing of Data is carried out using procedures, technical and electronic means, enabling the confidentiality and security of the Data to be protected.
1.4 The Policy is intended to provide the User with clear, simple and precise information concerning the processing of Data.
1.5 The Policy may be modified or supplemented at any time by CHATEAU DU ROUET, in particular in order to comply with any legal or technological developments. In such a case, the date of the update will be clearly identified at the top of this Policy.
ARTICLE 2 : IDENTITY OF THE DATA CONTROLLER
2. 1 The Data Controller, who collects the Personal Data and implements the data processing, is CHATEAU DU ROUET, a Société civile d'exploitation agricole with a share capital of 760,050.00 euros, whose registered office is located Route de Bagnols en Forêt Domaine du Rouet 83490, Le Muy, registered in the Fréjus Trade and Companies Register under number D 443 007 745 and with a unique VAT identification number FR57443007745, and can be contacted on +33 (0)4 94 99 21 10 or by e-mail at contact@chateau-du-rouet.com.
2.2 CHATEAU DU ROUET acts as Data Controller with respect to Personal Data collected on the Site, in accordance with Articles 13 and 14 of the General Data Protection Regulation 2016/679 dated April 27, 2016.
2.3 For any information concerning the processing of Data, the User may contact CHATEAU DU ROUET by writing to the postal address Route de Bagnols en Forêt Domaine du Rouet, 83490, Le Muy or by email to contact@chateau-du-rouet.com.
ARTICLE 3 : PERSONAL DATA LIKELY TO BE COLLECTED
3.1 The Personal Data likely to be collected by CHATEAU DU ROUET, via the Internet Site, are as follows:
- Data relating to the User's identity: "Name", "first name", "e-mail address", "telephone number", "company";
(ii) Data relating to the creation of a customer account: login or e-mail address and password for connection to the customer account;
(iii) Data relating to the order: order number, details of products ordered, product returns;
(iv) Browsing data: this is data that the Publisher collects when the User browses the Site, such as the date and time of connection and/or browsing, browser type, browser language, IP address, location and geolocation data.
3.2 This data may be collected via the contact form, when creating a customer account, when subscribing to the newsletter or when posting comments.
3.3 During use of the Site, information relating to the browsing of the User's terminal may be recorded by means of files called "Cookies". For more information about the use of cookies on the Site and how to deactivate them in the settings, please consult the Cookies policy in section 2 below.
3.4 CHATEAU DU ROUET does not collect sensitive data and collects only the Data strictly necessary for processing. Certain Data may be compulsory or optional in accordance with what is indicated at the time the Data is collected. The compulsory nature of the provision of certain information will be indicated by an asterisk.
3.5 To access the Site and create an account, the Site User must be at least eighteen (18) years of age. If you are a minor, please do not attempt to access the Site, create an account or place orders for Products.
ARTICLE 4 : PURPOSE AND LEGAL BASIS OF PERSONAL DATA COLLECTION
Data collected when using the Site is processed for the purposes described below:
|
The purpose of personal data processing |
Use of data |
Legal basis |
|
Create and manage a customer account |
Use of the personal data of a User registered on the Website (login, email address or password). |
Contract performance. |
|
Answer to the contact form |
Personal data is used to interact with customer service in order to improve service quality. |
Consent of the person concerned. |
|
Management of orders and sales of products/services; Claims management |
Use of the data to provide the Customer with the products and services ordered, and also to ensure the return of the products ordered. |
Performance of a contract. |
|
Financial transaction management |
Use of information relating to means of payment during the payment of each order by the Customer. |
Performance of a contract. |
|
Contact customer service |
Personal data is used to interact with customer service in order to improve service quality. |
Performance of a contract. |
|
Analyze User behavior on the Site (Cookies) |
Personal data is collected to understand customer usage, and to tailor offers to their needs. |
Consent. Intérêt légitime du responsable de traitement afin de proposer des produits et services adaptés au client. |
|
Preventing fraud |
Personal data is collected to prevent and detect any misuse of the Site or any fraudulent activity carried out through the Site. |
Legitimate interest of the data controller in preventing and detecting fraudulent activities or misuse of the Site. |
|
Newsletter |
Personal data is collected to enable newsletters to be sent to customers' email addresses. |
Consent. |
ARTICLE 5 : RETENTION PERIOD
5.1 User data will not be kept beyond the period strictly necessary for the purposes set out herein, in accordance with applicable laws and regulations. In principle, CHATEAU DU ROUET retains Data for a period of twelve (12) months. However, personal data collected when using the contact form is kept for the duration of the contractual relationship and up to 12 months after the completion of the assignment for the User. Data required for the management of a website may be kept for up to one (1) year after the closure of the User's account. Cookies and other tracers placed on the Site will be kept for a period not exceeding thirteen (13) months, in accordance with applicable regulations.
5.2 At the end of these periods, CHATEAU DU ROUET undertakes to return or destroy, at its expense and under its responsibility, all Personal Data collected, unless CHATEAU DU ROUET is bound by a legal retention period or a higher prescription.
ARTICLE 6 : RECIPIENTS OF PERSONAL DATA
Within the scope of its activity and for the purposes specified above, CHATEAU DU ROUET may share Users' Personal Data with: (i) Employees of CHATEAU DU ROUET such as certain salaried employees, for internal administrative purposes or for the management of your rights for example; (ii) Employees of technical service providers to carry out activities strictly related to the provision of services through the Site (for example technical intervention and maintenance of network equipment and electronic communications), who have an obligation of confidentiality; (iii) Public authorities or bodies, when required by law; (iii) The company SAS SAVATIER SELECTION in its capacity as seller on the Site.
ARTICLE 7 : TRANSFER OUTSIDE THE EUROPEAN UNION
7.1 The data collected is intended for the exclusive use of CHATEAU DU ROUET. It may be transmitted exclusively for the above-mentioned purposes to subcontractors, or to any administrative or judicial authority in order to satisfy a legal obligation.
7.2 Personal data will not be transmitted outside the European Union.
ARTICLE 8 : USERS' RIGHTS.
8.1 In accordance with applicable regulations, any individual using the Website may exercise the following rights at any time:
- A right of access to your Data held by the data controller.
In view of the Data Controller's obligation of security and confidentiality in the processing of personal data, your request must be accompanied by the elements necessary for your identification as well as the proof necessary to confirm your identity (such as a scan or photocopy).
To help you with your request, you will find here a model letter drawn up by Cnil.
(ii) A right of rectification enabling you to request correction of inaccurate or incomplete Data.
To help you in your request, you will find here a model letter drawn up by the Cnil.
(iii) A right to the deletion of collected Data (to request the deletion of certain Data held);
To help you in your request, you will find here a model letter drawn up by the Cnil.
(iv) A right to the portability of the Data supplied (to obtain the Data transmitted in order to pass them on to another data controller);
To help you in this process, you will find here a model letter drawn up by the Cnil.
(v) A right to object to Data processing.
To help you in your approach, you will find here a model letter drawn up by the Cnil.
(vi) A right to request the limitation of data processing (i.e. the temporary suspension of the processing of certain data);
To help you in your request, you will find here a model letter drawn up by the Cnil.
(vii) The right to set down instructions concerning the fate of the Data after the User's death.
(viii) A right of withdrawal of consent for all processing whose legal basis is consent.
8.2 To exercise any of the aforementioned rights, the User may contact CHATEAU DU ROUET by writing to the following postal address: Domaine du Rouët, Route de Bagnols en Forêt, 83490, Le Muy or at the following email address contact@chateau-du-rouet.com.
8.3 CHATEAU DU ROUET reserves the right to respond within a maximum of one (1) month from receipt of the User's request.
8.4 CHATEAU DU ROUET undertakes to do its utmost to respect the User's rights with regard to his/her data. If, however, the User considers that his/her rights have not been respected, he/she may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr.
ARTICLE 9 : LINKS TO THIRD-PARTY SITES
The Site may contain links to other websites operated by third-party companies. CHATEAU DU ROUET is not responsible for the processing of personal data by these third-party sites. The User is advised to consult the personal data protection policies of these third-party sites.
ARTICLE 10 : SECURITY MEASURES FOR PERSONAL DATA COLLECTED
10.1 Data is processed in compliance with French law no. 78-17 "Informatique et Libertés" of January 6, 1978, amended by the law of June 20, 2018 no. 2018-493, the General Regulation on the Protection of Personal Data 2016/679 of April 27, 2016, and decree no. 2019-536 of May 29, 2019.
10.2 Pursuant to the aforementioned texts, CHATEAU DU ROUET undertakes to take all useful precautions to preserve the security and confidentiality of data and, in particular, to prevent it from being altered, distorted or accessed by unauthorized third parties.
10.3 The Site uses security measures to protect the personal information transmitted by the User.
10.4 With the exception of employees who need access to this data (billing, prospecting, customer service), no one has access to this personally identifiable information.
ARTICLE 11 : CHANGES TO THE POLICY - LANGUAGE OF THE POLICY
11.1 The present Policy may be modified at any time by CHATEAU DU ROUET, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. The User must refer to the latest version of the Policy before any browsing.
11.2 Only the French version of the Policy is binding. Any other version in a language other than French is available for information purposes only.
SECTION 2: COOKIES/TRACKERS POLICY
ARTICLE 1: PREAMBLE.
1.1 The purpose of this cookies/trackers policy (hereinafter referred to as the "Policy") is to provide information concerning the way in which cookies are deposited on the CHATEAU DU ROUET website (hereinafter referred to as the "Site") and the way in which users (hereinafter referred to as "Users") can manage the acceptance or refusal of these cookies.
1.2 The Policy may be modified or supplemented at any time by CHATEAU DU ROUET, in particular in order to comply with any legal or technological developments. In such a case, the date of the update will be clearly identified at the top of this Policy.
1.3 "Cookies" or "tracers" are small computer text files of limited size stored on your device (computer, tablet or mobile) when you use the Site. Cookies are used to personalize the services we offer you.
1.4 Pursuant to the ePrivacy Directive, Users must be informed and give their consent prior to the deposit and reading of certain tracers, while others are exempt from obtaining such consent.
1.5 The first time Users connect to the CHATEAU DU ROUET website, they are warned by a banner at the bottom of their screen that information relating to their browsing may be recorded in files known as "cookies". The policy on the use of cookies provides a better understanding of the measures implemented by CHATEAU DU ROUET with regard to browsing on our website. In particular, the Policy informs Users about all the cookies present on the Site, their purpose, and how to configure them.
ARTICLE 2 : TYPES OF COOKIES/TRACKERS USED AND THEIR PURPOSES.
Cookies enable CHATEAU DU ROUET to analyze the number of visitors to and use of the Site and, where applicable, to facilitate and improve the User's browsing experience, carry out prospecting operations, compile commercial statistics or display targeted advertising.
|
Partner |
Purpose of processing |
Conditions du partenaire |
|
Google Analytics |
Commercial statistics. |
|
|
Google Maps |
Interactive map and geolocation service. |
|
|
Youtube |
Video streaming service. |
ARTICLE 3: CONSENT TO COOKIES.
3.1 Cookies exempt from consent:
In accordance with the recommendations of the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - Cnil), certain cookies do not require the User's prior consent insofar as they are strictly necessary for the operation of the website or are used exclusively to enable or facilitate communication by electronic means. These cookies include session identifiers, authentication cookies, load balancing session cookies and interface personalization cookies. These cookies are fully subject to the present policy insofar as they are issued and managed by CHATEAU DU ROUET.
3.2 Cookies requiring the User's consent:
This requirement concerns cookies issued by third parties and qualified as "persistent" in that they remain on your terminal until they are deleted or expire.
As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This family of cookies includes audience measurement cookies, advertising cookies and social network sharing cookies.
Audience measurement cookies compile statistics on the number of visitors to and use of various elements of the website (such as the content/pages you have visited). This data helps to improve the ergonomics of the Site.
ARTICLE 4 : INFORMATION ON THE SCOPE OF CONSENT TO COOKIES.
4.1 Consent must be manifested by a clear positive act of the Users, meeting the conditions set by the RGPD, interpreted by the Commission in its guidelines of September 17, 2020. When the User, clicks on the acceptance button entitled "Accept all", this means that the User consents to tracking of their browsing beyond the Site where the cookies were initially deposited.
4.2 Users also have the option of refusing the installation of cookies globally. It is possible to consult the Site without cookies/trackers. In this way, when the User clicks on the "Refuse all" button, this means that he/she does not consent to the Use of cookies and that consequently no cookies subject to consent have been deposited on his/her device. However, certain ancillary functions of the Site may not function if the User has deactivated the use of cookies/trackers, such as navigation indicators, interactive maps and video streaming.
4.3 Users also have the option of consenting or not consenting in a granular manner, allowing them to exercise a choice by purpose. Thus, when the User clicks on "Settings", they can choose which cookies they wish to accept and which they wish to reject.
4.4 When the User clicks neither on "Accept all" nor on "Refuse all", his/her consent is interpreted as a refusal to consent in accordance with CNIL guidelines.
4.5 With regard to the conservation of choices made by Users, these are kept for a period of six (6) months.
ARTICLE 5 : ABILITY TO WITHDRAW AND PERSONALIZE COOKIES AT ANY TIME.
5.1 Users who have given their consent to the use of cookies may withdraw it at any time.
5.2 Users also have the option of managing and customizing their cookies at any time via the "cookie" icon on the Site's interface. To customize the services and cookies you wish to accept or reject, click here.
5.3 For further information on cookie management tools, Users may consult the dedicated page on the Cnil website.
ARTICLE 6 : RIGHT TO OBJECT TO THE USE OF COOKIES BY SETTING BROWSER PARAMETERS.
6.1 Users have the option of configuring their browser to manage cookies. Each Internet browser has its own cookie management settings. Users can configure their browsers so that cookies are rejected either systematically, or depending on the sender. The User may also configure his browser so that he is prompted to accept or reject cookies from time to time, before a cookie is stored on his terminal.
6.2 The configuration of each browser is different. To help you configure your browser, please consult the specific help page for the browser you are using:
• For Internet Explorer ;
• For Safari ;
• For Chrome ;
• For Firefox ;
• For Opera.
6.3 The User may also configure the collection of personal data by installing additional modules. You can consult the dedicated page on the Cnil website.
ARTICLE 7 : MAXIMUM RETENTION PERIOD FOR COOKIES/TRACKERS.
Cookies and other tracers placed on the Site will be kept for a period not exceeding thirteen (13) months, in accordance with applicable regulations.
ARTICLE 8 : LINKS TO THIRD-PARTY SITES
The Site may contain links to other websites operated by third-party companies. CHATEAU DU ROUET is not responsible for the cookie policy of these third-party sites. The User is advised to consult the cookie management policies of these third-party sites.
ARTICLE 9 : MODIFICATIONS TO THE POLICY - LANGUAGE OF THE POLICY
9.1 The present Policy may be modified at any time by CHATEAU DU ROUET, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. The User must refer to the latest version of the Policy before any browsing.
9.2 Only the French version of the Policy is binding. Any other version in a language other than French is available for information purposes only.